Serve as the primary customer contact for an assigned portfolio of accounts

Responsible for commercial and operational activities

·Gather all relevant info to accurately respond to all customer queries 

·Validation and order entry of customer purchase orders within defined target and quality

·Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment

Act as an active interface between customer, Logistics, Transportation, Finance and Sales

Constantly facilitates removal/mitigation of roadblocks by proactively involving all parties to solve any issues

Supports all customer disputes regarding standard return transactions, defective items, damaged shipments etc.

·Getting familiar with existing documentation (Value Stream Maps, SOPs, Transition checklists, etc.)

Acts as delegate & escalation point