Senior Customer Support
For our client, a Fortune 100 company in the technology industry, we are currently recruiting a Senior Customer Support to be based in Bucharest.
Serve as the primary customer contact for an assigned portfolio of accounts
Responsible for commercial and operational activities
·Gather all relevant info to accurately respond to all customer queries
·Validation and order entry of customer purchase orders within defined target and quality
·Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment
Act as an active interface between customer, Logistics, Transportation, Finance and Sales
Constantly facilitates removal/mitigation of roadblocks by proactively involving all parties to solve any issues
Supports all customer disputes regarding standard return transactions, defective items, damaged shipments etc.
·Getting familiar with existing documentation (Value Stream Maps, SOPs, Transition checklists, etc.)
Acts as delegate & escalation point
Fluent in English and Dutch
Customer Support experience
Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
High level of customer orientation
Strong team player with the ability to take ownership and follow-through
If you are interested please send an email to firstname.lastname@example.org quoting the reference P21-601.