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Senior Customer Support






Dutch, English



For our client, a Fortune 100 company in the technology industry, we are currently recruiting a Senior Customer Support to be based in Bucharest.

Your responsibilities

  • Serve as the primary customer contact for an assigned portfolio of accounts

  • Responsible for commercial and operational activities

  • ·Gather all relevant info to accurately respond to all customer queries 

  • ·Validation and order entry of customer purchase orders within defined target and quality

  • ·Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment

  • Act as an active interface between customer, Logistics, Transportation, Finance and Sales

  • Constantly facilitates removal/mitigation of roadblocks by proactively involving all parties to solve any issues

  • Supports all customer disputes regarding standard return transactions, defective items, damaged shipments etc.

  • ·Getting familiar with existing documentation (Value Stream Maps, SOPs, Transition checklists, etc.)

  • Acts as delegate & escalation point

Your profile

  • Fluent in English and Dutch

  • Customer Support experience 

  • Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes

  • Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

  • High level of customer orientation

  • Strong team player with the ability to take ownership and follow-through

If you are interested please send an email to quoting the reference P21-601.

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