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Solution Focused Conflict Resolution
Conflict and disagreement are often aggravated by the thinking
styles used in our attempts to solve them. Interpersonal clashes,
different agendas and failure to ‘buy into’ solutions,
organisational or group objectives can be creatively handled
using Solution Focused Conflict Resolution (SFCR). By adopting
a new way of thinking we can break deadlock and move things
forward. SFCR provides a structure for handling conflict. Whether
we are in direct disagreement with others, negotiating, or intervening
as mediators, this workshop will radically alter the way you
think about disputes and disagreement, and help you identify
the strengths and resources needed for more fruitful outcomes.
Solution Focused Conflict Management is an approach developed
by Barry Winbolt. This workshop provides a thorough understanding
of the principles and application of SFCR. It is primarily intended
for people who use conflict resolution in their work. We recommend
we recommend prior reading for delegates who are not already
familiar with Solution Focused thinking.
Objectives
- Develop new thinking habits around conflict
- Remaining resourceful in the face of
conflict
- Quickly recognise the limiting patterns
in any conflict
- Identify resources and opportunities
rather than ‘problems’
- Learn to develop achievable goals
- Become more resourceful in mediation,
advocacy etc
- Learn to apply the approach in a variety
of settings
Contents
Terminology, aims and expectations
Solution Focused thinking, a brief overview and a description
of SFCR
A brief history of methods of conflict resolution
The five common factors in all conflict
Why problems are not ‘facts’ but outcomes
Typical patterns that lead to deadlock
Creating new possibilities, the nine essential steps
Goals and aspirations; where you are and where you want to
go
Destinations vs. journeys; remaining vigilant
Changing what we can, acknowledging what we can’t
Skills strengths and exceptions; overlooked resources
Dialogue versus discussion; how to know when you are making
a difference
Building a collaborative working relationship
Anticipating and measuring progress
Follow up and maintenance procedures |
