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Enhancing Organisational Resilience in Times of Change or High Demand
Resilience refers to the robustness in individuals and organisations that enables them to perform consistently in times of unexpected or high demand. The ability to ‘bounce back’ ensures continuity and give a critical strategic advantage to the business, but also helps protects the individuals it employs. Organisational resilience starts with and relies on the robustness of every member of staff. The indicators that signify resilience are; high employee morale, effective interpersonal communications, respect for the individual, the ability to tolerate uncertainty and a sense of unity and belonging.
The necessary qualities can be taught and nurtured in organisations by focusing on five main areas:
- Creating a harmonious culture
- Pro-active responses to change
- Effective communications
- Personal stress management
- Management and leadership
This one-day module is designed to introduce managers to the idea of organisational and personal resilience, to encourage discussion about how the organisation could enhance resilience and to equip managers with the basic awareness and skills to start the process.
Objectives
This workshop offers delegates the opportunity for both reflection and the development of new practical skills through
- Identifying personal core values and belief systems and how they align with organisational values. To identify how these affect your thinking and responses, particularly when faced with pressure, uncertainty and change
- Developing a practical understanding of how to improve psychological fitness to meet the pressure of work and its rapidly changing demands both personally and for your staff
- Recognising and understanding stress indicators and how to manage personal and work pressure in yourself and your staff
- Exploring the relationship between management and leadership, the core qualities that are needed and how to develop the skills of effective and flexible management
- Discussion on how to enrich personal communication and ways of building and sustaining high quality working relationships particularly when the organisation is under pressure
- Understanding the strategies behind effective goal setting, how to measure and review achievement and to address failure constructively
- Knowing the steps to take to create and implement an effective personal development plan to achieve a satisfying work-life balance
Course contents
Introduction and expectations
What is resilience?
Personal advantages of resilience at work
Benefits to the organisation
The work/life balance agenda
Personal attributes and goals
From management to leadership
Maintaining integrity
Common responses to uncertainty and change
Measurable outcomes: personal and management
Responsive management and stress awareness
Communications that save time and reduce frustration
The core qualities of a resilient manager
Personal development plan
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