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Disability Discrimination Awareness - A short course for staff
This short, three hour course will enable staff in the workforce to understand the impact of the Disability Discrimination Act on their organisation and to develop appropriate ways of working working with disabled colleagues and serving disabled customers.
It is interactive with opportunity for case studies, discussion and practical exercises.
Objectives
- To raise awareness of the implications of the Disability Discrimination Act for the organisation
- To explore how these affect the working relationships and practical steps to take
- To understand personal responsibilities
- To encourage collaborative and supportive working
Contents
The Disability Discrimination Act (DDA) and what it means
Defining discrimination
What the company/organisation is required to do in terms of DDDA employment/ customer service
Understanding the definitions of ‘disability’, including hidden disability
The strength of a diverse and inclusive workforce
Your Company policies and Codes of Conduct
What happens if the company/organisation gets it wrong
What to do in the event of discrimination
Knowing ourselves, recognising bias and prejudice
Monitoring our language, beliefs and behaviour
Personal responsibility, respect and dignity for others
Working together in a collaborative and supportive way
Understanding the impact that disability has on a person’s ability to carry out normal day-to-day activities and appropriate ways to help disabled colleagues and customers |
