Main Menu »
Our titles
The Confident Manager
A workshop for delegates who want to develop or brush up their
managerial skills. Managers frequently have to develop these
abilities ‘on the job’ with no specific training
to help them. This means that they are often less effective
and confident than they could be. The day enables participants
to better appreciate the manager’s role, and to learn
how to balance effective delegation, authority and supervision
with the essential ability to remain approachable and human.
Objectives
- Gain a clearer understanding of managers’
roles within organisations
- Develop better management skills and
communication style
- Maintain greater respect through balanced
authority
- Understand how to define limits and individual
responsibilities
- Give effective and empowering appraisals
- Be better able to maintain effective
discipline
- Combine dignity, authority and respect
for staff
Course contents
Defining the manager’s role
Effective management styles
Deciding on desired outcomes
Supervising and empowering staff
Successful delegation
Effective two way communication
The essential ‘soft’ skills
Matching the person with the task
Credit where it is due, praise and recognition
Monitoring, evaluating and reviewing progress
Building staff confidence in the manager
Maintaining order, structure and a clear head
Defining boundaries and discipline issues
Delegation, supervision and follow up
A ten point management checklist
The importance of reflecting time
How do you measure your own outcomes?
Boosting morale and effectiveness
“It is widely assumed that if you can do your job,
you can also manage people who do the same job as you. This
is wrong: managing people requires a different set of skills.”
Director |
