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Bullying and Harassment – a one day workshop
for managers
This experiential workshop provides a sound framework for managers
responsible for staff. This module has been specially designed
help them understand and recognise the dynamics of bullying,
and the types of behaviour which can easily be misinterpreted.
The day also equips managers with ideas on improving communications
in order to avoid appearing ‘heavy handed’ when
instructing and supervising staff, particularly where deadlines
are concerned. It also covers the statutory obligations towards
staff, how to protect them and the interests of the organisation.
Objectives
- Improve their awareness of bullying issues
- Recognise signs in themselves and others
- Understand the Health and Safety and
legal implications
- Develop strategies for using the manager’s
role responsively
- Acquire practical information and advice
on bullying and harassment
- Know when and how to intervene if bullying
is reported
- Feel more confident in discussing the
topic with staff
Course contents
Introduction and expectations
The key management skills
Legal and Health and Safety duties
Balancing the interests of all concerned
Bullying and harassment: definitions
Whose responsibility is it?
Case studies from the law
Bullying: occupational risk factors
Bullying checklist, how staff perceive it
The manager’s dilemma: support staff and get results
Effective communication
Workload and deadlines
Staff supervision and guidance
Suitable responses to ‘cries for help’
Three strategies for reducing false accusations
Conflict resolution or mediation, when to get help
Protecting the staff and the organisation
Further resources |
