Solutions
» Conflict
Handling Violence and Aggression
For those whose work may bring them into situations where they
are at risk from aggression and physical attack. This one day
course is designed to ensure that staff are kept safer, and
that employers comply with their duty of care by ensuring that
those who are at risk from physical assault are given lawful
and competent training. We also provides a number of more ‘in
depth’ personal safety courses tailored to specific working
environments and risks.
Objectives
- Identify the key risks of violence
and aggression
- Develop confidence and reduce the risk of attack
- Respond to aggression safely and legally
- Understand the importance of reporting procedures
- Make personal security management an integral part
of our working lives
- Develop a workable personal strategy, acceptable in law and the policy of the organisation
Contents
Introduction and expectations
The stress response and its effect on aggression
Recognising aggressive behaviour
Violence and drink/drugs
The risk of edged and other weapons
Steps to take to reduce the risk
Violence and the law
Health and Safety requirements
The Human Rights Act in this context
Personal safety strategies
Contingency planning
How to plan for situations where there is an element of risk
How we respond to threat, how to maximise that response
Backup procedures
Relative positioning for personal safety
How to disengage from an assault
How to develop a workable strategy
...a ‘Hear it, See it, Do it’ formula for consolidation,
and credible trainers who are actually working in their chosen
fields. |
