Solutions
» Conflict
Bullying and Harassment – a one
day workshop for managers
This experiential workshop provides
a sound framework for managers responsible for staff. This
module has been specially designed help them understand and
recognise the dynamics of bullying, and the types of behaviour
which can easily be misinterpreted. The day also equips managers
with ideas on improving communications in order to avoid appearing
‘heavy handed’ when instructing and supervising
staff, particularly where deadlines are concerned. It also
covers the statutory obligations towards staff, how to protect
them and the interests of the organisation.
Objectives
- Improve
their awareness of bullying issues
- Recognise
signs in themselves and others
- Understand
the Health and Safety and legal implications
- Develop
strategies for using the manager’s role responsively
- Acquire
practical information and advice on bullying and harassment
- Know when
and how to intervene if bullying is reported
- Feel more
confident in discussing the topic with staff
Contents
Introduction and expectations
The key management skills
Legal and Health and Safety duties
Balancing the interests of all concerned
Bullying and harassment: definitions
Whose responsibility is it?
Case studies from the law
Bullying: occupational risk factors
Bullying checklist, how staff perceive it
The manager’s dilemma: support staff and get results
Effective communication
Workload and deadlines
Staff supervision and guidance
Suitable responses to ‘cries for help’
Three strategies for reducing false accusations
Conflict resolution or mediation, when to get help
Protecting the staff and the organisation
Further resources |
