Solutions
» Communication
Crisis Response
Interpersonal responses in times of
crisis
This one day training module is designed to prepare key staff
for handling interpersonal communications during crisis situations
or in the aftermath of a disaster. It may be used to compliment
disaster incident planning, or in any setting where staff might
be expected to respond to others who are themselves distressed
because of recent news or events.
Typically this would be other staff members, their families
or service users. The day focuses on advanced communication
techniques, reactions to grief and bereavement and the psychological
and behavioural impact of tragedy with suggestions for the appropriate
steps to take once the immediate safety and survival concerns
have been addressed.
Contents
Outline and expectations for the day
Communication in extreme situations
Typical responses, shock, distress and trauma
Post traumatic stress
Recognising the signs in ourselves and others
Psychological and behavioural reactions
When and how to intervene, what support to offer
Relating to relatives
Denial, uncertainty and hope
Dealing with anger
Supporting colleagues
Constructive questions to ask
Listening and acknowledgement
Empathy versus sympathy
Giving news, good or bad
Post trauma Do’s and Don’ts
Handling our own distress
Offers of practical help
Keeping communications open
Cultural and linguistic considerations
A practical guide to feeling better
The healing process
Objectives
- To raise awareness of the psychological
and behavioural responses to tragedy and to consider the
impact on self and others
- To discuss how to communicate most effectively
with people who have recently experienced traumatic events
- To prepare staff so they may act with
greater confidence in extreme situations
- To suggest appropriate humane and effective
responses to distress in others
- To offer guidelines for self care and
follow up
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