Solutions
» Communication
The Confident Manager
A workshop for delegates who
want to develop or brush up their managerial skills. Managers
frequently have to develop these abilities ‘on the job’
with no specific training to help them. This means that they
are often less effective and confident than they could be. The
day enables participants to better appreciate the manager’s
role, and to learn how to balance effective delegation, authority
and supervision with the essential ability to remain approachable
and human.
Contents
Defining the manager’s role
Deciding on desired outcomes
Supervising and empowering staff
Successful delegation and follow up
Effective two way communication
The essential ‘soft’ skills
Monitoring, evaluating and reviewing progress
Building staff confidence in you
Maintaining order, structure and a clear head,
defining boundaries
Objectives
- Understand the impact of language in
a professional setting
- Be able to build rapport quickly
- Grasp the importance of verbal and non-verbal
communication
- Develop a range of enhanced verbal and
non verbal skills
- Structure approaches for dealing with
‘difficult’ situations
- Practise specific techniques for improving
communications
- Gain a clearer understanding of managers’ roles
within organisations
- Develop better management skills and communication style
- Maintain respect through balanced authority
- Understand how to define limits and individual responsibilities
- Give effective and empowering appraisals
- Be better able to maintain effective discipline
- Combine dignity, authority and respect for staff
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