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» Communication
Advanced Communication and Interpersonal Skills
Communication is at the heart
of all human interactions, good communication is the route to
success. Poor communications, on the other hand, cost organisations
millions and cause uncertainty and even misery for staff and
service users. Taking time to improve how we communicate pays
dividends and produces measurable outcomes. This course builds
on existing skills and shows why communications fail and how
to get better results.
Contents
The guiding principles of communication
Building a working alliance
Getting attention and structuring
How to build rapport
Non-defensive listening and listening to understand
Structuring your communications
What makes a good communication?
Requesting information, giving instructions
Avoiding emotional hijacking
Anger is a stress response |
