home » communication Enter your keyword(s) in the box below to search the website: Solutions » Communication Communication is at the heart of all human interactions, good communication is the route to success. Advanced Communication and Interpersonal Skills Communication is at the heart of all human interactions, good communication is the route to success. Poor communications, on the other hand, cost organisations millions and cause uncertainty and even misery for staff and service users. Taking time to improve how we communicate pays dividends and produces measurable outcomes. This course builds on existing skills and shows why communications fail and how to get better results. Read more... The Confident Manager A workshop for delegates who want to develop or brush up their managerial skills. Managers frequently have to develop these abilities ‘on the job’ with no specific training to help them. This means that they are often less effective and confident than they could be. The day enables participants to better appreciate the manager’s role, and to learn how to balance effective delegation, authority and supervision with the essential ability to remain approachable and human. Read more... Courageous Conversations Managers are frequently under-confident about tackling staff on issues that may be judged ‘sensitive’. When not handled with clarity and confidence, discussions that centre on performance, attendance or timekeeping, or more intimate matters like behaviour or even personal hygiene can create unnecessary tensions with the result that things can get worse, not better. Courageous Conversations has grown out of our experience in supporting managers who need to tackle such topics in a productive, fair and balanced way, and be sure of getting the results they need. Read more... Getting a Better Reception A one day workshop specifically designed to help reception staff and others who deal with the public face to face and on the telephone. This course focuses on building confidence through increased understanding of how to remain professional and supportive towards the customers and service users, while protecting the integrity of the organisation. Read more... Achieving Excellent Customer Care Good customer service is only ever as good as the customer thinks it is. If they simply get what they expect they may not be impressed and if service is poor they will take their business elsewhere. Internal customer services between departments may have captive customers, but the delivery of high quality, committed service is equally important to colleagues and vital to the overall growth and development of the organisation. This course demonstrates to attendees how a small shift in attitude and focus will make a huge difference in terms of satisfaction: their own and the customer’s. Read more... Crisis Response This one day training module is designed to prepare key staff for handling interpersonal communications during crisis situations or in the aftermath of a disaster. It may be used to compliment disaster incident planning, or in any setting where staff might be expected to respond to others who are themselves distressed because of recent news or events. Read more...