Solutions
» Change
Responsive Management and Stress Awareness
These experiential and practice
based one- and two-day workshops provide a sound framework for
managers responsible for front line staff who are at risk from
high levels of stress. This module has been specially designed
to help them understand and recognise the early signs of stress
in their staff and the steps to take to reduce the negative
impact. It also covers the statutory obligations towards staff,
how to protect them, avoid burn-out and stress management techniques
for the managers themselves.
Contents
Introduction and expectations
The key management skills
Legal and Health and Safety duties
Balancing the interests of all concerned
Occupational stress factors
Recognising the signs of stress
The stress/performance cycle
Hearing the ‘message’ in staff complaints
Suitable responses to ‘cries for help’
Three levels of intervention by managers
Seven strategies for reducing stress among staff
Emotional hygiene and stress management
Demonstration of stress ‘inoculation’ techniques
Delegation, supervision and support
Developing a stress management programme
at work
Protecting the staff and the organisation
Objectives
- Improve awareness of the negative effects
of stress
- Use a range of stress reduction measures
- Understand the Health and Safety and
legal implications
- Develop strategies for using the manager’s
role responsively
- Acquire practical information and advice
on stress management
- Identify techniques for handling organisational stress
among staff
- Help staff to develop their own ways of coping
- Understand how to use authority reliably
- Use reporting methods to protect staff and employer
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