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Enhancing organisational Resiliance
Resilience refers to the robustness
in individuals and organisations that enables them to perform
consistently in times of unexpected or high demand. The ability
to ‘bounce back’ ensures continuity and give a critical
strategic advantage to the business, but also helps protects
the individuals it employs.
Organisational resilience starts with and relies on the robustness
of every member of staff. The indicators that signify resilience
are; high employee morale, effective interpersonal communications,
respect for the individual, the ability to tolerate uncertainty
and a sense of unity and belonging. The necessary qualities
can be taught and nurtured in organisations by focusing on five
main areas:
- Pro-active responses
to change
- Effective communications
- Personal stress
management
- Management and
leadership
This one-day module is designed to introduce
managers to the idea of organisational and personal resilience,
to encourage discussion about how the organisation could enhance
resilience, and to equip managers with the basic awareness and
skills to start the process.
Contents
Introduction and expectations
What is resilience?
Personal advantages of resilience at work
Benefits to the organisation
The work/life balance agenda
Personal attributes and goals
From management to leadership
Maintaining integrity
Common responses to uncertainty and change
Measurable outcomes: personal and
management
Responsive management and stress
awareness
Communications that save time and reduce
frustration
The core qualities of a resilient manager
Personal development plan
Objectives
- Identifying personal core values and
belief systems and how they align with organisational values.
Identify how these affect your thinking and responses, particularly
when faced with pressure, uncertainty and change
- Developing a practical understanding
of how to improve psychological fitness to meet the pressure
of work and its rapidly changing demands both personally
and for your staff
- Recognising and understanding stress
indicators and how to manage personal and work pressure
in yourself and your staff
- Exploring the relationship between management
and leadership, the core qualities that are needed and how
to develop the skills of effective and flexible management
- Discussion on how to enrich personal communication and
ways of building and sustaining high quality working relationships
when the organisation is under pressure
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